Privacy Policy

1. Introduction

Boostup International PTY LTD ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to our digital agency services including software development, eCommerce solutions, and marketing campaigns provided to clients in Australia and internationally.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number, business address)
• Business information (company name, industry, project requirements)
• Payment information (processed through secure third-party payment processors)
• Project materials and content you provide for our services
• Communications with our team (emails, messages, meeting notes)

2.2 Information Automatically Collected

• Website usage data (IP address, browser type, pages visited, time spent)
• Device information (operating system, device type, unique device identifiers)
• Analytics data through Google Analytics and similar services
• Cookies and similar tracking technologies

2.3 Third-Party Information

• Information from social media platforms for marketing campaigns
• Data from marketing platforms and advertising networks
• Website analytics and performance metrics

3. How We Use Your Information

We use collected information to:

• Provide and deliver our digital agency services
• Communicate with you about projects and services
• Process payments and maintain billing records
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect our business interests and prevent fraud
• Analyze website performance and user behavior

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Payment processors (Stripe, PayPal, bank payment services)
• Cloud hosting providers (AWS, Google Cloud, hosting services)
• Analytics services (Google Analytics, marketing platforms)
• Communication tools (email services, project management platforms)
• Subcontractors working on your project (under confidentiality agreements)

4.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and interests.

4.3 Business Transfers

Information may be transferred as part of a business sale, merger, or acquisition.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Backup and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Generally:

• Client project data: Retained for 7 years after project completion
• Financial records: Retained according to Australian tax law requirements
• Website analytics: Typically retained for 26 months
• Marketing communications: Until you unsubscribe

7. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage. You can control cookies through your browser settings, though this may affect website functionality.

Types of cookies we use include:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for advertising purposes

9. International Data Transfers

Some of our service providers may be located outside Australia. We ensure appropriate safeguards are in place for international data transfers, including:

• Using service providers with adequate privacy protections
• Implementing contractual safeguards
• Ensuring compliance with applicable data protection laws

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with the effective date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at: